Hands On Computer supplies and installs a variety of Plessey PBX & PEBX and telephone communication systems to suit your company or Hotel's exact needs. HANDS ON COMPUTERS provides the best in after sales support and maintenance contracts for Plessey Telephone systems.
So for an effective and reliable system contact Hands On Computers.
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Talk Range |
This is the lower cost range of PABX's, that includes a built-in Un-interruptible Power Supply capable of keeping the telephones working for up to 24 Hrs after a power failure.
Features
Products
The Talk range is not quite as configurable as the ISX range and come in 3 configurations
Low cost unit for small offices with fixed configuration, but still want the versitily of the Talk Range. No other configuration is available as this constitutes the bottom of the range.
Any combination of Exchange and Extension lines upto 24 Ports (i.e. 4 Exch. And 20 Ext.)
Any combination of Exchange and Extension lines upto 32 Ports (i.e. 8 Exch. And 24 Ext.)
Full specifications will be posted here in the near future.
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ISX Range |
Features
Introducing your company to the outside world requires effective call handling by friendly, efficient operators.
The Screen Based Console (SBC), which runs under Windows, is a personal computer that functions as an Operators Console either via the keyboard or the mouse. The screen is user configurable to suit the individual operator and is password protected. The SBC has the full functionality of a normal console, but with a number of extra useful features such as on-line directory, busy line indicator, hot keys, emergency number directory, message storage and external telephone directory.
The SBC also has an Emergency Recording facility, which can be silently activated to record malicious calls.
The SBC is specifically designed to enable the operator to answer and transfer a large number of incoming calls with quick, simple key strokes. The display shows the status of a call at any moment.
The Plessey Integrated Telephone Management System (ITM) can be installed on the same computer. This means that the operator can toggle between the two systems using a function key.
Larger sites can have more than one SBC either networked together or running independently. Directory updates can be loaded manually or on one common to networked SBCs.
The SBC can also function as a Visually Handicapped Operator Console (VHOC) using audio messages to prompt the operator. These messages and other information are recorded by the supervisor in the operator's own language.
Offering enhanced call handling facilities, the selection of consoles provides the operator with ease of use and maximum efficiency. The busy line indicator display keeps the operator informed of extension status and calls may be answered simultaneously and placed on hold until the extension desired becomes available, or whilst the operator performs an enquiry call. The consoles provide enhanced feature keys, which are programmable by the operator so as to monitor the most important extension numbers. The attractive console enables each operator to perform with efficiency, speed and the utmost professionalism.
The Windows based ITM is a comprehensive management tool which allows the user to control telephone usage, costs, system performance and stuff productivity.
A telephone traffic-reporting package offers personalized billing as well as the ability to monitor call-answering statistics thereby improving customer efficiency. Reports may be scheduled and run automatically at pre-defined times or on an "as and when" basis.
A variety of standard reports are available such as most costly calls, longest calls, frequency of dialed numbers, answered and unanswered calls. Reports can be generated by extension, division, or for the entire company.
Effective management and control of incoming calls is critical to the success of any business.
The ACD package allows the user to distribute incoming calls to groups of "agents" who are responsible for specific products or services.
The longest waiting call is serviced first with the agent who has been free the longest being allocated the call.
ACD runs in conjunction with a Management Information System (MIS) which generates statistics on, amongst others, the number of incoming calls, time to answer, calls taken per agent, length of the call and number of abandoned calls. The management system also interfaces to a wall mounted display which indicates various statistics such as number of calls waiting in the queue.
The software also supports supervisor features, system configuration from the supervisor terminal, call monitoring and intrude capability.
The Hotel Management System is a powerful and essential tool used in the Tourist Industry. It includes a variety of options and features that facilitate the monitoring and control of telephone usage in the Hotel or Guest house through the PEBX.
The HMS logs the cost of each call and stores this with each call record. A number of reports can thus be generated, ranging from totals for the complete hotel to individual call records for a particular extension/room.
Easy access to all call data and incurred costs makes effective management possible. Creating and updating guest database is achieved by making room directory database, a hotel structure database of departments, sub-departments, etc., an external directory database, or by making an equipment database. This allows for complete control of all billing, which is recorded by the system.
All Hotel Staff are provided with a user pin code, which is their means of logging in or out the system when attending to the guestrooms. The front office is thus able to monitor the room status continuously when new guests arrive or depart.
Products
Configurable to handle up to 86 ports, the ISX digital PBX is suitable for most small to medium office environments. The ISX complies with EURO and RSA ISDN Basic and Primary rate standards. It can also be inter-worked with a system in another building or region (Tandem switching with integrated numbering scheme).
Whilst the ISX range is equipped with the normal industry features as standard, there are many enhancements not normally found in a systems of this size. Optional value-added enhancements include a screen-based Operator Console, Voice Mail with Auto-Attendant, Automatic Call Distribution Management System and Hotel/Motel facilities.
The ISX range is remotely configurable, making support instant and allows Hands On Computers to correct any extension or other configuration problems or make changes over the phone saving the time and cost of a call-out.
Whilst having the same lineage and feature set as the ISX 70, the ISX 200 digital PEBX is cost optimized for systems up to 224 ports, and is more suitable for larger businesses and Hotels.
For further information regarding the ISX 200 contact Hands On Computers direct.
The ISX 30 is suitable for small to medium sized businesses, especially those looking for large system features and capabilities in a small compact switch. This very cost-effective model has the same range of features as the other two models in the range, ensuring that your staff are not only more productive, but that your customers receive a more professional and efficient response to their calls.
For Pricing on the above range of equipment contact Hands On Computers.
Hands On Computers
a division of Aeradio (Zambia) Ltd., PO Box 32332, Lusaka, Zambia.Tel.: +260 1 244285, 242083 Fax.: 243032 Email: hyrax@zamnet.zm
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